Terms of Service
Effective: May 20, 2026 Last updated: October 5, 2026
The short version.
These Terms cover the advizia.ai website. Advizia's services are provided only under a signed Order Form or Statement of Work and our Master Services Agreement, which control over anything on this site. Unless the Order Form says otherwise, engagements are month-to-month and either party can cancel with 30 days' written notice; we give 30 days' notice before any fee change. Illinois law governs, and disputes go to the state or federal courts in Cook County, Illinois. Advizia's total liability for claims relating to this website is limited to $100.
✓ Pulse is a monthly subscription. Pricing is per venue and set in your order form.
✓ Pilots and trials. Any trial, pilot, or early-exit terms are set in your order form.
✓ The demo is free. No card, no contract, no obligation. We show you what it would look like in your venue and you decide what to do next.
✓ You own your data. Your guest lists, your campaigns, your dashboards. We're the processor; you're the controller.
✓ Cancel anytime. Month-to-month subscription. Give us 30 days notice before your next renewal and you're out.
✓ We're Illinois-based. Disputes get resolved in Illinois courts. Illinois law governs.
✗ No surprise fees. Any hardware, setup, or installation costs are spelled out in your order form before you sign.
1. Who these terms apply to.
These Terms of Service ("Terms") are a contract between you ("you," "your," "Operator") and Advizia LLC ("Advizia," "we," "us," "our"), an Illinois limited liability company. They govern your use of Pulse and any related Advizia service, website, or product.
By signing up for a Pulse account, clicking "I agree," paying an invoice, or using Pulse in any way, you agree to these Terms. If you don't agree, don't use Pulse.
If you're signing up on behalf of a business, you represent that you have the authority to bind that business to these Terms. The business is the Operator. You and the business are both responsible for compliance.
2. What Pulse is.
Pulse is software that helps hospitality venues (bars, restaurants, nightclubs, and similar) run personalized, direct marketing to their own guests. It builds a profile for each guest from sources the venue already has or turns on with us, such as point-of-sale records, reservation and event systems, guest opt-ins and sign-ins, SMS and email lists, and the Advizia Pulse device. It uses those profiles to send targeted offers and to measure what brings guests back.
Some Pulse features use an in-venue Advizia Pulse device. Who owns, installs, and pays for any device is set in your order form.
3. Getting started.
The demo
You can request a free, no-obligation demo at advizia.ai/start. We walk you through what Pulse would do in your venue. No credit card, no contract, no obligation to buy.
Becoming a paying customer
To activate Pulse at one or more venues, you sign an order form with us that sets out the venues covered, the features included, pricing, the term, and any trial or pilot terms. If your order form and these Terms conflict, the order form controls.
4. Pricing and payment.
Pricing is per venue and is set in your order form. Unless your order form says otherwise, fees are billed monthly in advance, and the payment method on file is charged automatically on each renewal date.
If a payment fails, we will notify you and retry the charge. If the balance stays unpaid, we may suspend Pulse until it is paid.
Prices are listed exclusive of sales tax, VAT, or other applicable taxes. You are responsible for any taxes imposed on your purchase.
5. Trials and refunds.
Any trial, pilot, or early-exit terms are set in your order form. Unless your order form says otherwise, fees already paid are non-refundable, except as described in Section 6.
6. Cancellation and termination.
Cancellation by you
You can cancel by emailing support@advizia.ai. Unless your order form sets a longer term, Pulse is month-to-month: give us 30 days notice before your next renewal and cancellation takes effect at the end of that billing period. We do not pro-rate partial months.
For annual or other fixed terms, cancellation stops auto-renewal and you keep access through the end of the paid term. Prepaid terms are non-refundable unless we materially fail to deliver the service.
Termination by us
We may suspend or terminate your account if you fail to pay an invoice after we have notified you, violate the Acceptable Use policy in Section 8, misuse Pulse in a way that puts your guests, your staff, our systems, or other customers at risk, or use Pulse in connection with illegal activity. Where possible, we will notify you first and give you a reasonable chance to fix the issue.
What happens to your data on cancellation
Guest profiles, contact lists, and venue data are deleted from production within 30 days. Backups containing your data are purged within 90 days. Billing records are retained for 7 years per tax and accounting law. You can export your data at any time before cancellation by emailing support@advizia.ai.
7. Your data, our platform.
What's yours
You own your venue's data: your guest lists, guest profiles, opt-ins, campaign results, reports, and attribution data. We're the processor; you're the controller. This is explicit in our Privacy Policy and reinforced here.
What's ours
We own the Pulse software, models, and analysis pipeline; the Pulse dashboard, mobile app, and related interfaces; the Advizia brand, name, logo, and marks; and aggregated, fully anonymized statistics across customers, but only where no individual customer or guest can be re-identified.
Your license to use Pulse
We grant you a limited, non-exclusive, non-transferable, revocable license to use Pulse for your own business during your subscription. You may not sublicense, resell, or distribute Pulse; reverse-engineer it or try to extract its source code or models; use it to build a competing product; or use it outside the venues covered by your order form.
8. Acceptable use.
You agree not to use Pulse to: violate any law where your venue operates; send marketing texts, calls, or emails to anyone who has not given the consent the law requires (including under the TCPA and CAN-SPAM); ignore an opt-out or unsubscribe request; collect data about guests in a way your privacy notice does not disclose; discriminate against guests or staff; interfere with the security of Pulse or any other customer's account; or access any part of Pulse you are not authorized to access.
If we believe in good faith that you are violating this section, we may suspend your account and investigate. Repeated or severe violations are grounds for termination without refund.
9. Operator responsibilities.
You are responsible for having a lawful basis and the required consent to collect guest data and to contact guests by text, call, or email; honoring opt-outs promptly; posting any privacy notice or signage required where you operate; keeping your account information accurate; and how you use what Pulse tells you. We provide insights and tools; you make the decisions.
10. Service availability.
We make commercially reasonable efforts to keep Pulse running and to respond to issues, but Pulse is provided "as-is" without guaranteed availability. We do not commit to a specific uptime percentage unless your order form says so.
We may take Pulse offline for scheduled maintenance with reasonable notice. Outages caused by third-party providers (such as AWS, Stripe, or SMS carriers), force majeure events, or your own network or point-of-sale issues are not service failures by us.
11. Disclaimers and limitations.
Service is provided "as-is"
Pulse is provided "as-is" and "as-available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and any warranty arising from course of dealing or usage of trade.
Results
Pulse's models are useful at a venue level over time but are not perfect for any individual guest or event. Pulse is a decision-support tool, not a guarantee of revenue, attendance, or campaign results.
Limitation of liability
To the maximum extent permitted by law, Advizia's total cumulative liability to you for any claim arising out of or related to these Terms or Pulse will not exceed the total amount you paid Advizia in the 12 months immediately preceding the event giving rise to the claim.
We will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill, even if we have been advised of the possibility of such damages.
Some jurisdictions don't allow these limitations. If a limitation is unenforceable where you are, it is enforced to the maximum extent the law allows.
Your indemnification of us
You agree to indemnify, defend, and hold Advizia harmless from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of your violation of these Terms or any applicable law, your failure to obtain required guest consent for data collection or marketing messages, or any claim by a guest, employee, or third party that relates to your use of Pulse. This survives termination of your subscription.
12. Dispute resolution.
First step: talk to us
If something goes wrong, email steph@advizia.ai with the subject "Dispute" before doing anything else. We will work with you in good faith for 30 days to resolve it.
Second step: your choice — court or arbitration
If we can't resolve it informally, you can choose between:
Court. State or federal courts in Cook County, Illinois have exclusive jurisdiction. You and Advizia consent to personal jurisdiction in those courts.
Arbitration. Binding individual arbitration in Chicago, Illinois under the rules of the American Arbitration Association (AAA). Each side bears its own costs unless the arbitrator awards otherwise. Arbitration is confidential.
Class action waiver
Disputes are resolved individually. You agree not to bring or participate in any class action, collective action, or representative action against Advizia.
Opt-out
If you don't want to be bound by arbitration or the class-action waiver, you can opt out within 30 days of your account creation by emailing steph@advizia.ai with the subject "Arbitration opt-out." Opting out does not affect any other part of these Terms.
Governing law
These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
13. Changes to these Terms.
We may update these Terms from time to time. When we make material changes, we will:
Update the "Last updated" date at the top of this page
Email all active operators at least 14 days before the change takes effect
Post a summary of what changed at the top of this page for at least 30 days
If you don't agree with a change, your remedy is to cancel before the change takes effect. Continued use of Pulse after the effective date means you accept the updated Terms.
14. Miscellaneous.
Entire agreement
These Terms, together with the Privacy Policy and any order form or addendum we sign with you, are the entire agreement between you and Advizia regarding Pulse. They supersede any prior agreement on the same subject.
Severability
If any part of these Terms is held unenforceable, the rest stays in effect. The unenforceable part is replaced with the closest enforceable equivalent that captures the original intent.
No waiver
If we don't enforce a provision of these Terms in one instance, that doesn't mean we've waived our right to enforce it later.
Assignment
You can't assign these Terms or transfer your account without our written consent. We can assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.
Independent contractors
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Advizia.
Force majeure
Neither party is liable for failures caused by events outside its reasonable control — natural disaster, war, terrorism, pandemic, government action, internet outage, AWS outage, or similar.
Survival
Sections 7 (Your Data, Our Platform), 8 (Acceptable Use), 11 (Disclaimers), 12 (Dispute Resolution), and 14 (Miscellaneous) survive termination of these Terms.
Notices
We send notices to the email address on your account. You send notices to steph@advizia.ai or by certified mail to Advizia LLC, 1018 Carolina Drive, West Chicago, IL 60185.
15. How to reach us.
Email: steph@advizia.ai
Support: support@advizia.ai
Privacy: privacy@advizia.ai
Mail: Advizia LLC, 1018 Carolina Drive, West Chicago, IL 60185
Founder: Steph Chiganos, Chicago, IL
If something feels off about these Terms, email Steph directly. Real founder. Real reply. We will fix what we can.
© 2026 Advizia LLC. All rights reserved. · An Illinois Limited Liability Company.
